Frequently Asked Questions
Please read our FAQ before sending a message.
What are the delivery charges for orders from the Online Shop?
Within the USA we have a standard flat rate $10.00 delivery charge on each order. For orders over $200.00 delivery is free within the USA. For delivery charges outside of the USA please contact us.
Which payment methods are accepted in the Online Shop?
All major credit and debit cards are accepted via a secure Paypal account - you can can also make payments even if you do not have a Paypal account.
How long will delivery take?
This depends on whether your order is for delivery to a local destination or abroad. If your item is in stock then please allow 48 hours from the date of order if within the USA. If your item is a custom piece please allow up to two weeks before dispatch. For more information please contact us.
How secure is shopping in the Online Shop? Is my data protected?
Your online shopping experience is secure and your data is protected via Paypal and SSL Certification. We will not share your data.
What exactly happens after ordering?
Once your online order is complete we will carefully package and dispatch your items with a presentation pouch and gift box and then provide you with a tracking order number and an estimated delivery date.
Do I receive an invoice for my order?
You will be provided with a completed order/invoice receipt from us along with Paypal confirming the details of your order.